The Do’s & Don’ts of Email Marketing

The Do’s & Don’ts of Email Marketing

December 11, 2020

Business owner, if you’re not utilizing email marketing, you may be missing out on a ton of new and even recurring business. In fact, according to a recent study, email marketing produces more conversions than social media, and email campaigns result in 28.5% higher ROI compared to direct mail.

While weekly or monthly emails are one of the most common ways for companies to update and connect with their audience, they can be difficult to pull off really well. You have to not only create compelling copy, but also use clear CTAs, design eye-catching templates that work across multiple devices, and more.

If that sounds like a lot, don’t worry. We’re breaking down the dos and don’ts of email marketing below—

The Top Four Do’s of Email Marketing

1. Use Eye Catching Design – Eye catching graphics are what pull the reader’s eye to your important email content. So, make sure your images and other graphics are bold and draw your readers attention to the content you want them to read.

2. Make it Mobile Friendly – Designing your email for mobile-first viewing is crucial in today’s world. It’s important to create an email design with a width of 600px to ensure it appears correctly on any screen size.

3. Provide Clear CTAs – Great content and design are super important, but they won’t ultimately close business. To drive conversions, your readers should immediately know what action to take next and how to take it through clear Call To Action buttons. The CTA button should be front and center and have straightforward expectations, such as “Read more,” “Download now,” or “Email Us.”

4. Send a Test Email – Always always always send a test email. Then go through it and double check every element of your email including grammar, typos, and links!

The Top Three Don’ts of Email Marketing

1. Write a Vague Subject Line – A great subject line often makes the difference between an open and a “Move to Trash.” You want to develop a subject line that’s both catchy and concise, with 9 words or fewer. The average modern consumer has an extremely short attention span, so your subject line needs to not only grab their attention, but also entice them to take the time to open your email and see what it contains.

2. Forget about Accessibility – Over 2.2 billion people live with a form of vision impairment, so accessibility online is super important. You want to make sure you don’t alienate members of your target audience, while also missing out on potential business. To learn more about online accessibility, you can read our Online Accessibility Blog!

3. Ignore the Metrics – Repeat after me: metrics are your best friend. Most email platforms provide free full analytics reports that can really benefit you. Checking your delivery rate, bounce rate, open rate, click-through rate, website visits, and more can help you see where you may need to improve your campaign!

Also, if you want to take a deep dive into analytics and really improve your campaigns, consider A/B testing your emails to determine the most effective subject lines, CTAs, time to send, and more.


Email marketing is a proven marketing tactic that can have a great ROI. But running a successful email campaign isn’t as easy as writing content and hitting “send.” Need some additional ideas for your next email campaign? We’d love to help!

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